Nd\u00ebrmjet\u00ebsimi n\u00eb Shqip\u00ebri nuk \u00ebsht\u00eb nj\u00eb koncept dhe praktik\u00eb e re. N\u00eb Shqip\u00ebri kultura e nd\u00ebrmjet\u00ebsimit, ofruar n\u00eb m\u00ebnyr\u00eb tradicionale, ka luajtur nj\u00eb rrol ky\u00e7 n\u00eb zgjidhjen e kontesteve. Por, nd\u00ebrmjet\u00ebsimi si nj\u00eb sh\u00ebrbim modern, ofruar nga profesionist t\u00eb trajnuar dhe certifikuar, ka filluar n\u00eb Shqip\u00ebri p\u00ebrgjat\u00eb viteve t\u00eb n\u00ebnt\u00ebdhjeta. Ligji i par\u00eb p\u00ebr nd\u00ebrmjet\u00ebsim daton nga viti 1999 dhe organizatat vendore me p\u00ebrkrahje t\u00eb organizatave nd\u00ebrkomb\u00ebtare kan\u00eb punuar s\u00ebbashku n\u00eb ngritjen e vet\u00ebdijes n\u00eb lidhje me r\u00ebnd\u00ebsin\u00eb e nd\u00ebrmjet\u00ebsimit n\u00eb shoq\u00ebrin\u00eb Shqip\u00ebtare. Pavar\u00ebsisht faktit se nd\u00ebrmjet\u00ebsimi n\u00eb Shqip\u00ebri \u00ebsht\u00eb n\u00eb konsolidim e sip\u00ebr, sfidat e implementimit, n\u00eb m\u00ebnyr\u00eb specifike t\u00eb atyre n\u00eb lidhje me sh\u00ebrbimet kualitative, edhe m\u00eb tutje mbesin n\u00eb num\u00ebr t\u00eb madh. Kur flasim n\u00eb m\u00ebnyr\u00eb gjenerale, sa m\u00eb i lart\u00eb q\u00eb do t\u00eb jet\u00eb kualitetit i sh\u00ebrbimeve, aq m\u00eb i madh do t\u00eb jet\u00eb kredibiliteti i proceseve ndaj pal\u00ebve dhe komunitetit t\u00eb gj\u00ebr\u00eb. \u00a0<\/p>\n
Ky material tregon hulumtimet e b\u00ebra n\u00eb Shqip\u00ebri n\u00eb periudh\u00ebn Mars – Maj 2019[1]. Q\u00ebllimi ishte matja e p\u00ebrceptimit t\u00eb viktimave dhe kund\u00ebrvajt\u00ebsve t\u00eb mitur si dhe t\u00eb prind\u00ebrve t\u00eb tyre n\u00eb lidhje me kualitetin e Sh\u00ebrbimeve t\u00eb Nd\u00ebrmjet\u00ebsimit p\u00ebr Viktimat dhe Kund\u00ebrvat\u00ebsve. Hulumtimi ishte kryer n\u00eb shtat\u00eb zona regjionale t\u00eb Shqip\u00ebris\u00eb: Elbasan, Kor\u00e7\u00eb, Shkod\u00ebr, Vlor\u00eb, Gjirokast\u00ebr, Tiran\u00eb dhe Durr\u00ebs, dhe mbulon rastet e q\u00eb mbulojn\u00eb periudh\u00ebn prej Dhjetor 2017-Mars 2019.\u00a0N\u00eb an\u00ebn tjet\u00ebr, 173 pyet\u00ebsor\u00eb (semi t\u00eb strukturuara) mbi knaq\u00ebsin\u00eb \/ p\u00ebrmbushjen jan\u00eb t\u00eb realizuara nga vet\u00eb pal\u00ebt, t\u00eb cil\u00ebt kishin marrur pjes\u00eb n\u00eb proces t\u00eb nd\u00ebrmjet\u00ebsimit, \u00a0reflektuan p\u00ebrceptimet e tyre n\u00eb lidhje me kualitetitn e sh\u00ebrbimeve t\u00eb ofruara, kurse n\u00eb an\u00ebn tjet\u00ebr, diskutime t\u00eb lira ku kan\u00eb reflektuar 11 nd\u00ebrmjet\u00ebsues, nga perspektiva e nd\u00ebrmjet\u00ebsuesve, reflektime n\u00eb lidhje me sfidat e nd\u00ebrlidhura me ofrimin e kualitetit p\u00ebrgjat\u00eb sh\u00ebrbimeve t\u00eb nd\u00ebrmjet\u00ebsimit.<\/p>\n
Rezultatet treguan nj\u00eb nivel t\u00eb lart\u00eb t\u00eb knaq\u00ebsis\u00eb nga ana e pal\u00ebve t\u00eb cilat kishin marrur pjes\u00eb apo kishin p\u00ebrfituar nga sh\u00ebrbimet e nd\u00ebrmjet\u00ebsimit. Ata edhe listuan disa elemente shum\u00eb t\u00eb r\u00ebnd\u00ebsishme n\u00eb lidhje me kualitetin e sh\u00ebrbimeve, si n\u00eb vijim:<\/p>\n
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Pal\u00ebt konsiderojn\u00eb se nd\u00ebrmjet\u00ebsimi \u00ebsht\u00eb nj\u00eb process i shpejt\u00eb. Informatat e gjeneruara nga hulumtimi treguan se numri m\u00eb i madh e t\u00eb intervistuarve konfirmuan se i gjith\u00eb procesi kishte zgjatur m\u00eb pak se nj\u00eb jav\u00eb (46.8%).<\/p>\n
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Pal\u00ebt jan\u00eb t\u00eb k\u00ebnaqur me ambientin shoq\u00ebror\u00eb t\u00eb procesit t\u00eb nd\u00ebrmjet\u00ebsimit si dhe pa burokraci t\u00eb procedurave. Ata shum\u00eb shpesh e krahasojn\u00eb p\u00ebrvoj\u00ebn e tyre nd\u00ebrmjet nd\u00ebrmjet\u00ebsimit dhe programeve t\u00eb Drejt\u00ebsis\u00eb Restauruese (RJ) me institucionet penale t\u00eb drejt\u00ebsis\u00eb, duke cituar procedurat strikte dhe ambientin shum\u00eb formal p\u00ebrgjat\u00eb k\u00ebtij t\u00eb fundit.<\/p>\n
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Shum\u00eb persona e kan\u00eb th\u00ebn\u00eb se kan\u00eb krijuar nj\u00eb mar\u00ebdh\u00ebnje t\u00eb besueshme me nd\u00ebrmjet\u00ebsuesin. Ata poashtu cituan, n\u00eb lokalitetet e tyre, nd\u00ebrmjet\u00ebsuesit ishin persona me reputacion shum\u00eb t\u00eb mir\u00eb nj\u00ebsoj si m\u00ebsuesit, profesor\u00ebt e universiteteve, drejtor\u00ebt e shkollave etj. Ky profil profesional i nd\u00ebrmjet\u00ebsuesve ju ka ndihmuar shum\u00eb n\u00eb nd\u00ebrtimin e mar\u00ebdh\u00ebnjeve t\u00eb besueshme nd\u00ebrmjet pal\u00ebve.<\/p>\n
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N\u00eb disa raste, n\u00eb m\u00ebnyr\u00eb specifike kur procesi i nd\u00ebrmjet\u00ebsimit dhe programit t\u00eb DR (RJ) preceduar si proces kriminal i drejt\u00ebsis\u00eb, pal\u00ebt kan\u00eb qen\u00eb shum\u00eb t\u00eb k\u00ebnaqur q\u00eb rasti i tyre \u00ebsht\u00eb trajtuar me konfidencialitet, duke zvog\u00ebluar stigmatizimin dhe paragjykimet nga procesi i prokuroris\u00eb dhe menaxhimin e gjykat\u00ebs, t\u00eb vet\u00eb rastit.<\/p>\n
\u00a0<\/strong><\/p>\n Bazuar n\u00eb informatat e marrura nga hulumtimi, dol\u00ebn se 89.6 % t\u00eb t\u00eb anketuarve pranuan se procesi i nd\u00ebrmjet\u00ebsimit ju ndihmoj q\u00eb t\u00eb rrjet\u00ebzojn\u00eb plot\u00ebsisht mar\u00ebdh\u00ebnjet me pal\u00ebn tjet\u00ebr dhe i ka sjellur deri tek p\u00ebrfundimi \/ zgjidhja e konfliktit.<\/p>\n Nj\u00eb pyetje tjet\u00ebr ka t\u00eb b\u00ebj\u00eb me nivelin e harmonis\u00eb t\u00eb mar\u00ebdh\u00ebnjeve nd\u00ebrmjet pal\u00ebve. Nga pal\u00ebt ishte k\u00ebrkuar q\u00eb t\u00eb vler\u00ebsojn\u00eb (duke u bazuar n\u00eb nj\u00eb pyetsor\u00eb prej 5 pyetjeve) mar\u00ebdh\u00ebnja me pal\u00ebn tjet\u00ebr, pas sh\u00ebrbimeve t\u00eb Nd\u00ebrmjet\u00ebsimit nd\u00ebrmjet Vikti\u00ebs dhe Kund\u00ebrvajt\u00ebsit (NVK) dhe programit t\u00eb DR. N\u00eb baz\u00eb t\u00eb informative 82.7% t\u00eb t\u00eb anketuarve konfirmuan se kan\u00eb nj\u00eb mar\u00ebdh\u00ebnje dhe komunikim \u201c shum\u00eb t\u00eb mir\u00eb\u201d (37.6%) dhe \u201ct\u00eb mir\u00eb\u201d (45.1%) me pal\u00ebn tjet\u00ebr, pas sh\u00ebrbimeve t\u00eb NVK.<\/p>\n <\/p>\n P\u00ebrgjegja<\/strong><\/p>\n<\/td>\n Frekuentimi<\/strong><\/p>\n<\/td>\n P\u00ebrqindja<\/strong><\/p>\n<\/td>\n<\/tr>\n <\/p>\n<\/td>\n Shum\u00eb mir\u00eb<\/p>\n<\/td>\n 65<\/p>\n<\/td>\n 37.6<\/p>\n<\/td>\n<\/tr>\n Mir\u00eb<\/p>\n<\/td>\n 78<\/p>\n<\/td>\n 45.1<\/p>\n<\/td>\n<\/tr>\n Jo aq mir\u00eb<\/p>\n<\/td>\n 21<\/p>\n<\/td>\n 12.1<\/p>\n<\/td>\n<\/tr>\n Keq<\/p>\n<\/td>\n 1<\/p>\n<\/td>\n .6<\/p>\n<\/td>\n<\/tr>\n Ska komunikim<\/p>\n<\/td>\n 7<\/p>\n<\/td>\n 4.0<\/p>\n<\/td>\n<\/tr>\n Pa p\u00ebrgjegje<\/p>\n<\/td>\n 1<\/p>\n<\/td>\n .6<\/p>\n<\/td>\n<\/tr>\n Total<\/strong><\/p>\n<\/td>\n 173<\/strong><\/p>\n<\/td>\n 100.0<\/strong><\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n Tabela nr. 1: Niveli i komunikimit me pal\u00ebn tjet\u00ebr \u00a0<\/p>\n pas sh\u00ebrbimeve t\u00eb NVK dhe programit DR.<\/p>\n <\/p>\n <\/p>\n Pal\u00ebt treguan vlerat e larta t\u00eb edukimit t\u00eb k\u00ebtyre proceseve. Shum\u00eb prej tyre kan\u00eb m\u00ebsuar r\u00ebnd\u00ebsin\u00eb e k\u00ebrkimfaljes – faljes. Shum\u00eb t\u00eb tjer\u00eb kuptuan r\u00ebnd\u00ebsin\u00eb e empatis\u00eb kundrejt tjetrit dhe r\u00ebnd\u00ebsin\u00eb e t\u00eb marrurit t\u00eb p\u00ebrgjegj\u00ebsis\u00eb p\u00ebr veprimet personale, gjithashtu. \u00a0<\/p>\n <\/p>\n T\u00eb gjith\u00eb t\u00eb anketuarit vler\u00ebsuan r\u00ebnd\u00ebsin\u00eb e sh\u00ebrbimeve t\u00eb NVK dhe programeve t\u00eb DR, duke ju ofruar sh\u00ebrbime pa pages\u00eb. N\u00eb baz\u00eb t\u00eb t\u00eb anketuarve, kur pal\u00ebve t\u00eb ju ofrohet nj\u00eb sh\u00ebrbim i till\u00eb pa pages\u00eb, pal\u00ebt mund t\u00eb marrin pjes\u00eb shum\u00eb m\u00eb leht dhe misioni social i nd\u00ebrmjet\u00ebsimit mund t\u00eb jet\u00eb plot\u00ebsisht i arritur.<\/p>\n T\u00eb dh\u00ebnat e gjenruara nga ky hulumtim treguan se 96.5% t\u00eb t\u00eb anketuarve besojn\u00eb se kushtet e paraqitura n\u00eb marr\u00ebveshjen e nd\u00ebrmjet\u00ebsuar do t\u00eb respektohen. 99.4% do t\u00eb rekomandonin sh\u00ebrbimet e nd\u00ebrmjet\u00ebsimit tek shok\u00ebt dhe familjar\u00ebt e tyre. \u00a0<\/p>\n <\/p>\n N\u00eb baz\u00eb t\u00eb nd\u00ebrmjet\u00ebsuesve, shohim se pavar\u00ebsisht mundit t\u00eb tyre p\u00ebr t\u00eb ofruar sh\u00ebrbime profesionale t\u00eb nd\u00ebrmjet\u00ebsimit, disa sfida edhe m\u00eb tutje ekzistojn\u00eb, dhe jan\u00eb prezente p\u00ebrgjat\u00eb pun\u00ebs s\u00eb tyre dhe nevoj\u00ebn p\u00ebr t\u00eb tejkaluar ato.<\/p>\n Nd\u00ebrmjet\u00ebsuesit treguan nvoj\u00ebn e tyre p\u00ebr: trajnime t\u00eb vazhdueshme periodike, nd\u00ebrmjet\u00ebsim n\u00ebn hije, m\u00eb shum\u00eb raste t\u00eb referuara n\u00eb sh\u00ebrbimin e nd\u00ebrmjet\u00ebsimit.<\/p>\n \u00cbsht\u00eb v\u00ebrejtur se pavar\u00ebsisht nivelit t\u00eb knaq\u00ebsis\u00eb dhe arritjeve nga pal\u00ebt, nd\u00ebrmjet\u00ebsuesit k\u00ebrkojn\u00eb edhe m\u00eb tutje p\u00ebrmir\u00ebsim dhe p\u00ebrparim n\u00eb dhe p\u00ebr pun\u00ebn e tyre. N\u00eb baz\u00eb t\u00eb tyre, teoria duhet t\u00eb kombinohet me praktik\u00ebn, praktika arrin\u00eb perfeksionin.<\/p>\n [1] Hulumtimi ishte kryer si nj\u00eb process vler\u00ebsimi n\u00eb fund t\u00eb implementimit t\u00eb projektit \u201cP\u00ebrkrahja e Viktimave dhe Kund\u00ebrvajt\u00ebsve p\u00ebrmes Drejt\u00ebsis\u00eb Restauruese dhe Nd\u00ebrmjet\u00ebsimit\u201d, implementuar nga AFCR, Save the Children dhe Qendr\u00ebs p\u00ebr Sh\u00ebrbime Ligjore dhe Praktikave t\u00eb Integruara, p\u00ebrkrahur nga Unioni Evropian.<\/p>\n <\/p>\n __________________________________________________________________________________<\/p>\n Brunilda Zenelaga,<\/strong>\u00a0Nd\u00ebrmjet\u00ebse, Sociologe, Lektore, Fakulteti i Shkencave Sociale, Tiran\u00eb<\/em><\/p>\n\n
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